Shipping policy

Shipping policy

1. The shipping costs will be covered by Vedude Fashion as all the prices on our website include shipping costs. Note that this excludes customs’ fees and VAT as the legal terms regarding customs vary from country to country.

2. Vedude Fashion offers worldwide shipping. The courier companies used for shipping are the following (depending on your location):

1. a) DHL;
   b) Post Office of Kosovo.

3. The products can only be shipped during weekdays, which are Monday, Tuesday, Wednesday, Thursday, Friday. On official holidays there is no shipping, but the client gets informed about these cases.

4. The product(s) take(s) 5 to 14 business days to arrive at the Customer’s delivery address (not taking into consideration the customs process that might take place in the delivery country, which varies from country to country).
4.1. The waybill numbers of the courier companies usually post the estimated delivery dates a few days later than the actual delivery date in case of emergencies. The order will arrive earlier and the Customer shouldn’t be concerned about it.

5. It is the Customer’s responsibility to provide accurate shipping information which is needed. Any issues arising from incorrect details are the Customer’s responsibility.
Once the product is delivered to the delivery address, the Customer is required to sign the package. If the package is not signed or if the Courier cannot get in contact with the Customer, they will try to deliver the package a few more times and get in contact with the Customer via phone.